Privacy Policy
Effective Date: June 13, 2026
The Homeless Coalition of St. Johns County respects the privacy of our donors, supporters, volunteers, website visitors, and community members. This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.
Information We Collect
We may collect personal information when you make a donation, sign up for email updates, register for an event, contact us, complete a form, volunteer, or otherwise interact with the Coalition or our website.
This information may include:
- Name
- Email address
- Mailing address
- Phone number
- Donation amount and giving history
- Payment-related information
- Event registration information
- Volunteer or communication preferences
- Information you choose to provide in a message, form, survey, or other communication
We may also collect basic website information, such as pages visited, browser type, device type, IP address, referring links, and general website activity. This information helps us understand how visitors use our website and improve the visitor experience.
How We Use Information
We use personal information to:
- Process donations, payments, event registrations, and related transactions
- Send donation confirmations, acknowledgments, and tax receipts
- Maintain donor, supporter, volunteer, and event records
- Respond to questions, requests, or messages
- Share Coalition updates, newsletters, event information, and opportunities to support our work
- Improve our website, communications, donor experience, and community outreach
- Meet legal, accounting, reporting, and recordkeeping responsibilities
- Protect the security and integrity of our website, systems, and records
Website Platform and Third-Party Tools
Our website is built using WordPress and Divi. The site may also use themes, plugins, embedded forms, analytics tools, security tools, and other third-party services to help operate the website, process forms, improve functionality, and protect the site from misuse.
These tools may collect limited technical information, such as browser type, device type, IP address, pages visited, referring links, and basic website activity. This information helps us maintain the website, troubleshoot issues, improve the visitor experience, and protect the website.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to support website functionality, understand website activity, improve performance, and help protect the site. Cookies are small files placed on your device when you visit a website.
You may be able to limit or disable cookies through your browser settings. Some website features may not work as intended if cookies are disabled.
Donations and Payment Processing
Online donations may be processed through secure third-party fundraising and payment platforms, including, as applicable, GiveCloud, DonorPerfect, Stripe, and GiveWP during the Coalition’s transition to GiveCloud.
These providers help process payments, maintain donation records, support recurring gifts, provide donor-facing tools, and issue confirmations or receipts. Donation-related information may be processed through one or more of these services depending on the form or payment method used.
The Homeless Coalition does not store full credit card numbers on its website. Payment information is processed through secure systems provided by our donation and payment technology partners.
Email Communications
If you sign up for updates or choose to receive communications from us, we may use your email address to send newsletters, event information, donor updates, and other Coalition communications.
We may use email communication platforms, such as Mailchimp, to help manage and send these communications.
You may unsubscribe from email communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Sharing of Information
The Homeless Coalition does not sell, rent, or trade donor or supporter personal information.
We may share information with trusted service providers who help us operate our website, process donations, manage donor records, send communications, conduct events, support fundraising activities, or carry out administrative functions. These providers are expected to use the information only for the services they provide to the Coalition.
We may also share information when required by law, to comply with legal obligations, to protect our organization, or to respond to lawful requests.
Donor Privacy
We value the trust of our donors. Donor information is used to process gifts, provide receipts and acknowledgments, maintain accurate records, and communicate about the Coalition’s work.
We do not publish donor names or gift amounts without permission, except where recognition has been approved by the donor or is part of an agreed-upon sponsorship, event, campaign, or public acknowledgment.
Recurring Donations
If you make a recurring donation, information related to your recurring gift may be stored securely by our donation and payment processing providers so future payments can be processed.
You may contact us if you need help updating, changing, or canceling a recurring donation.
Data Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. No website, database, or electronic system can be guaranteed to be completely secure, but we work with reputable service providers and use appropriate administrative, technical, and organizational safeguards.
Links to Other Websites
Our website may include links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of those external sites. We encourage visitors to review the privacy policies of any third-party websites they use.
Children’s Privacy
Our website and donation forms are intended for general audiences and are not directed to children under the age of 13. We do not knowingly collect personal information from children through our website.
Your Choices
You may contact us to:
- Update your contact information
- Change your communication preferences
- Ask questions about your donation record
- Request help with a recurring donation
- Ask questions about this Privacy Policy
Privacy Contact / Privacy Policy Officer
For questions about this Privacy Policy or how donor and supporter information is handled, please contact:
Privacy Policy Officer
Finance Manager
Homeless Coalition of St. Johns County
Email: financemanager@homelesscoalitionstjohns.com
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When updates are made, we will revise the effective date at the top of this page.